Privacy for Your Calls and Browsing

Information Used During an Appliance Repair Request

Plainedge Appliance Repair Service is a phone line and local guide for broken household appliances in Plainedge and nearby Long Island communities. When you call, one of our local appliance repair partners takes the request and does the work. The service process is a phone call about the appliance, its symptoms and the community where help is needed. The sections below explain the information recorded during that conversation and the tools used to count website visits.

Calls Are Recorded

Every call to the site's number is recorded for the whole call. By staying on the line after the call connects, you agree to being recorded. If you do not want to be recorded, hang up.

Information in a Repair Request

A repair conversation includes the appliance type, brand, symptoms and location needed to discuss the job. A model number can help when it is easily accessible. The recording captures information spoken during the conversation. Calls go through our call-tracking platform, which records calls and logs details such as your phone number, the time and length of the call, and whatever you say. Those spoken details are part of the call data, including information you choose to give about the appliance and the repair request.

Do

• Call to discuss the appliance problem.
• Keep the conversation focused on the repair request.

Don't

• Volunteer unrelated sensitive information.
• Assume the recording excludes part of the conversation.

Connecting the Call and Sharing Details

Connecting a caller with a repair professional means that the person handling the request hears the details discussed during the connected call. Recordings and call data are shared only with the partner who takes your call, with the call-tracking platform that runs the line, and when the law requires. That sharing covers both the recording of the conversation and the call details logged by the platform.

Website Analytics and Technical Information

We use Google Analytics 4 and Umami to count website visits, pages and devices. Google Analytics 4 uses cookies. Umami runs on our own server and does not use cookies. These tools count activity on the website; the call-tracking platform records the phone conversation and logs its details.

The site has no forms, accounts, payments or ads. Some pages embed a Google map, and loading it sends your IP address and browser details to Google.

Retention and Access to Records

We keep recordings and call data for as long as needed. You can use the privacy email below to request access to your personal information or ask for deletion.

Privacy Contact and Requests

Email [email protected] with privacy questions, requests for access to your personal information, or requests for deletion. Use the same address to opt out of any sale or sharing of personal information under state privacy laws. An opt-out never stops you from being connected to a partner when you call about appliance repair.

The contact page gives the phone-based route for appliance repair. Send privacy inquiries to the email address above, including questions about call recordings, logged call details or website analytics.